Terms and conditions
GENERAL CONDITIONS OF SALE AND USE
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Sanfo.
In these general conditions and on www.sanfo.fr (the website), we mean by INCOVER ™ , company incorporated under French law.
Address : INCOVER, 8 Esplanade Compas Caffarelli, Astria Building, Toulouse France
Website : www.incover.co
E-mail : support@incover.co
Contact details for Sanfo customer service. :
E-mail : contact@sanfo.fr
Registered at the Chamber of Commerce under the SIRET number:
832 470 876 00018
APPLICABILITY
These terms and conditions apply to all offers, orders, purchases and deliveries of products Sanfo. through the website.
These terms and conditions are accessible to everyone via the home page www.sanfo.fr.
In the event of a discrepancy between the language versions, the French version prevails.
On demand, Sanfo. send a copy of these conditions to the buyer.
By ordering the products Sanfo. through the website, the buyer accepts these general conditions.
Sanfo. has the right to modify these general conditions from time to time.
OFFER
If an offer is subject to a limited period of validity or is subject to conditions, this will be explicitly mentioned in the offer.
Our offers contain a complete and precise description of the products offered.
Sanfo. is not bound by obvious errors or mistakes in our offers.
Each offer contains information which clearly indicates to the buyer what rights and obligations are attached to the acceptance of the offer.
THE CONTRACT
A contract will be concluded, subject to Clauses 3 and 3 of this Clause, between the buyer and Sanfo. when the buyer accepts an offer of Sanfo. and that all the conditions for accepting this offer have been met.
Sanfo. will immediately confirm receipt of acceptance of electronically accepted offers to the email address provided by the purchaser once accepted. It is the buyer's responsibility to provide the correct email address when ordering. The buyer can withdraw from the contract as long as the acceptance has not been confirmed by Sanfo. to the email address provided by the buyer.
Sanfo. can obtain information - within statutory frameworks - about the buyer's ability to meet its payment obligations, as well as facts and factors important for the responsible conclusion of the contract. If this research gives Sanfo. the appropriate grounds for refusing to enter into the contract, it has the right, on the basis of grounds, to refuse an order or request or to bind its implementation to special conditions.
Sanfo. will send the buyer, at the latest on delivery of the product, the following information, in writing or in such a way that the buyer can store it on a durable and accessible medium.
4.1. The office address of the place of business of Sanfo. where the buyer can file a complaint.
4.2. The conditions under which the buyer can make use of the right of withdrawal and the method for doing so;
4.3. Information on guarantees and existing after-sales service;
4.4. The price, all taxes included on the product;
4.5 The method of delivery; and
4.6. The standard form for the right of withdrawal.
VAT
All prices shown on the website are inclusive of VAT, in accordance with applicable law. In the event that an order is shipped to a delivery address outside of the EU, VAT will be waived at checkout. Note: In the case of an order shipped to an address outside the EU, the buyer may be subject to import duties and taxes, which are levied when the shipment reaches the delivery address specified. The buyer will be responsible for paying such import duties and taxes. It should be noted that Sanfo. has no control over these costs and that, since these costs are different from one country to another, Sanfo. cannot predict the amount. Sanfo. advise buyer to contact local customs office for more information.
PAYMENT
Sanfo. offers the following secure payment methods:
United Kingdom: Credit Card, Paypal Bitcoin, Ethereum.
US: Credit card, Paypal, Bitcoin, Ethereum.
EN: Credit card, Bank card, UnionPay, PayPal, Bitcoin, Ethereum.
DE: Sofort Banking, Credit Card, PayPal, UnionPay, GiroPay, Bitcoin, Ethereum.
NL: iDEAL, credit card, AfterPay invoice, PayPal, UnionPay, Bitcoin, Ethereum.
BE: Sofort Banking, Credit Card, PayPal, UnionPay, GiroPay, Bitcoin, Ethereum.
ES: Credit card, PayPal, UnionPay, Bitcoin, Ethereum.
PT: Credit Card, PayPal, UnionPay, Bitcoin, Ethereum.
IT: Credit card, PayPal, UnionPay, Bitcoin, Ethereum.
PL: Dotpay, Credit Card, UnionPay, PayPal, Bitcoin, Ethereum.
AFRICA: Credit card, Bank card, PayPal, Bitcoin, Ethereum, Western Union
The buyer will be bound by the terms and conditions of the payment provider of his choice with regard to the payment. Sanfo. has no control over these terms and conditions and can not be held responsible for the content thereof.
DELIVERY
Sanfo. offers free delivery on all products from 100 Euros of purchase and in all countries that can be selected when choosing the delivery address.
The buyer assumes responsibility for the correct entry of the delivery address. If there is a problem shipping an order due to an error in the delivery address provided by the buyer, Sanfo. cannot be held responsible for the (partial) loss of the shipment. Yes Sanfo. needs additional information about a delivery address, Sanfo. may contact the buyer to provide additional information. Delay in delivery may occur if additional information regarding the delivery address is required.
Sanfo. will use all reasonable efforts to deliver the order on time to the delivery address. Sanfo. cannot be held responsible for any delays in the delivery of an order.
If the delivery is delayed, or if delivery cannot be made, or only in part, the buyer will be informed as soon as reasonably possible after ordering. In this case, the buyer has the right to withdraw from the contract free of charge.
The risk of deterioration and / or loss of products lies with Sanfo. until the moment of delivery to the delivery address, unless expressly agreed otherwise.
If the buyer receives a product that he has not ordered, he must notify Sanfo. as soon as possible (within 24 hours of receiving the order) by email (or via the contact page of the website). The buyer will arrange for the return shipment of such product after receipt of return instructions from Sanfo. and the latter will bear the costs of this shipment and then take care of the shipment of the correct product to the buyer, provided that the buyer has fully complied. With return instructions from Sanfo. .
If a product was delivered to the buyer in damaged or incomplete condition, the buyer should notify the customer service team. Sanfo. as soon as possible (within 24 hours after receiving the order) through the website service www.sanfo.fr. Thereafter Sanfo. decide how to deal with the problem at hand; the customer must always inform Sanfo. in the above-mentioned situation (s) and await instructions from the customer support team Sanfo. . A customer who returns a product in this situation at their own expense, without first contacting and awaiting instructions from the customer service team, cannot claim the fees charged to Sanfo. (not more than Sanfo. will be responsible for the return made without the prior consent of Sanfo. ).
In the event that the order shipped or is shipped by Sanfo. to the buyer, is missing, has disappeared or if the buyer declares not to have received the order (despite information such as tracking and traceability data / carrier information, indicating otherwise), the complaints procedure of the transporter will be launched and the result of this procedure will be awaited, before any refund or any reshipment. The buyer will fully cooperate with the carrier's complaints procedure. In the event of the disappearance of a shipment following a carrier error (and once the carrier's complaint procedure has been completed), Sanfo. refund the customer or attempt to return the product ordered.
In the event that a shipment has still not been delivered to the buyer's delivery address (or pick-up point) 7 days after the dispatch date, the buyer is required to notify the 'customer support team Sanfo. by e-mail within 7 days (therefore: finally 14 days after the date of dispatch).
TRIAL PERIOD AND REVOCATION
Unless otherwise stipulated, the buyer has the right to revoke the contract and return his order for a trial period of 7 days after receiving the order, without having to justify its revocation (please note the exception: in the event of delivery of a product not ordered or damaged or incomplete, the buyer is required to inform customer service of Sanfo. by email and await further instructions).
The buyer who wishes to exercise his right of withdrawal must notify Sanfo. , within the 7-day trial period, by means of the standard withdrawal form included herein and provided to the buyer with his order or in any other unequivocal manner.
The return address for returns within the trial period is as follows: 35 Chemin de Nicol 31200 Toulouse FRANCE. In the event of a defect or warranty claim, a different return address may apply. Therefore, in this case, please always contact our customer service team first and wait for further instructions.
It is allowed to establish the nature, specifications and operation of a product during the trial period, as would be the case in a store. The buyer is responsible for any loss in value of the products resulting from use beyond what is necessary to establish the nature, specifications and functioning of the goods. In this case, we can compensate for this devaluation by the amount to be reimbursed. In order to ensure that we receive the product safely and in its entirety, we ask that you, if possible, return it in its original condition and packaging. It will also help us process your return as quickly as possible.
The buyer will return the product ordered to Sanfo. at the latest 30 days after the day of notification of his wish to revoke the contract with Sanfo. , together with all accessories (if applicable) and, to the extent possible, in their original condition and packaging, in accordance with the return instructions of Sanfo. as described on the packing slip).
Sanfo. strongly advise the buyer to return a product by insured shipment and in sealed packaging. If an insured return shipment is missing, damaged, or if receipt of a returned shipment is refused (for example, if no valid signature can be shown by the carrier), the buyer may have the option of holding the carrier for responsible. The buyer, as the sender of the returned package, can initiate the complaint procedure for any problem that may arise with the returned package. The buyer will keep the receipt (official, digital) of their return shipment containing the tracking information.
Provided that all the conditions for revocation are met, Sanfo. credit the buyer as soon as reasonably practicable and in any event within 7 days of receipt of the return shipment (no credit is applied to the costs of the return shipment). Any credit owed to a returned product will be credited to the account used by the buyer to pay for the original order.
In the event that the buyer wishes to use his right to revoke the contract or his order, while the shipment of the buyer's order has already left the warehouse Sanfo. (which usually occurs on working days after the buyer places their order). / his order) - even if the shipment has not yet arrived at the buyer's shipping address of your choice - the cost of returning the shipment to Sanfo. will be the responsibility of the buyer.
If any import taxes, duties, or customs (administrative) charges are due because the shipment was imported into the buyer's destination country (a process which in most cases will not can not be interrupted after shipment has been shipped to buyer. Shipping country of choice), these charges will be borne by the buyer. When crediting the buyer, Sanfo. will deduct any import taxes, duties and / or customs (administrative) charges, to the extent that they were charged to Sanfo. (as the sender of the package) when crediting the buyer.
WARRANTY AND REPAIR
The warranty policy of Sanfo. is automatically in effect with the purchase of any product Sanfo. . Sanfo. grants a 30-day warranty on its products. Our guarantees reassure the buyer that our garments meet standards of usability, reliability and durability.
The guarantees only apply to products purchased on our website www.sanfo.fr and related sites such as www.sanfo.co.uk; www.sanfo.es; www.sanfo.it; www.sanfo.us; www.sanfo.co, www.sanfo.ca. To enforce our warranties, the purchaser must present the original purchase documentation received from our website.
The guarantees do not apply in the event of: theft or loss; intentional damage; damage resulting from improper use such as scratches, bumps or tears; normal wear or aging of the materials used; or damage resulting from neglected care.
The warranty of our products applies to movement and not to other clothing. The visible signs of degradation in the long run on our clothes should be considered as normal effects of use.
Products Sanfo. are resistant to the sudden wear and degradation of our products: this means that the materials we use are of superior quality.
The guarantees no longer apply in the event that a third party makes changes to the clothing purchased on our website, without the prior written permission of Sanfo. .
The transport costs for a return of the parcel after a warranty or exchange request (for defects occurring after the buyer has used the product) will be borne by the latter.
If there are any questions regarding returns and warranty, the buyer can always contact customer service at Sanfo. via website www.sanfo.fr.
PERSONAL DATA AND CONFIDENTIALITY
Sanfo. complies with the rules of confidentiality, as they are recorded in (the French law on the protection of personal data "). The buyer, for example, always has the possibility to see, modify or delete his data personal by logging into your account on www.sanfo.fr.
Sanfo. will store the data entered by the buyer in a file. The data will be used for the purpose of executing the buyer's order and will be stored for as long as necessary in order to deal with any problems regarding the execution of the order. Sanfo. guarantees that all personal data will be treated with care. The buyer's personal data will not be shared with third parties except to fulfill the order or for repair purposes. Sanfo. is authorized to use the buyer's data to advertise products to the buyer.
We may use your email address to send you information about the same or similar products or services that you have ordered from us and that we think you would find useful. We will only do this if you have indicated that you do not opt out of being contacted for these purposes. At any time, you have the right to ask us to stop using your personal data for direct marketing purposes by clicking on the link in the footer of our marketing emails.
APPLICABLE LAWS
These general conditions are governed by French law, provided, however, that consumers can also avail themselves of the mandatory legislation applicable in their own country of residence.
The European Commission provides an online dispute resolution platform accessible at the following address: http://ec.europa.eu/consumers/odr/
We do not intend to participate in dispute settlement proceedings before a dispute settlement body.