Privacy policy

INTRODUCTION

Using our websites www.sanfo.fr , personal data may be collected and processed. The brand owner Sanfo. is INCOVER (as well as the companies of its company hereinafter referred to as " Sanfo. "Or" us "), which is responsible for collecting and processing this personal data.

Sanfo. is committed to being open and transparent about how we collect, use and protect the personal data of our customers, business partners and others. Personal data is information about an individual who is identified or who is reasonably identifiable by such personal data. In this privacy statement we tell you how we operate. For example, we indicate what type of personal data we process and for what purposes.

We are committed to protecting the privacy and personal data of all of our customers, business partners and other visitors to our website. All personal data is therefore carefully stored, processed and protected.

Sanfo. respects all the obligations arising from the general data protection regulation (Regulation (EU) 2016/679) and other French laws on the protection of privacy.

CONTACT DETAILS

• Address : INCOVER, 31,000 Toulouse FR, 8 esplanade Compas Caffarelli; Astria building.
• Customer Service Contact Information:
• E-mail: support@sanfo.fr

• Registered at the Chamber of Commerce under SIREN number: 832470876

PERSONAL DATA ; WHAT DATA AND WHY?

When you use our website, you provide us with certain information where you leave certain information. For example, this may be the case when you place an order, when you subscribe to a newsletter or when you indicate that you wish to receive information about our clothing or other product from Sanfo. .

General

The personal data that we could collect and process on our website are:

• Your name, date of birth, gender, email address and addresses (billing and shipping) of individuals;
• Company name, Chamber of Commerce file number and VAT number, if applicable;
• Payment information;
• Your telephone number (mobile);
• What product (s) you ordered;
• Your correspondence with Sanfo. optionally ;
• Behavioral data (online movement, internet usage and duration of your session); and
• IP addresses and time stamps.

We may use this personal date for the following purposes:

• Correctly process all orders placed, evaluation and acceptance of our business partners;
• Analyze and / or improve the quality and quantity of information about our products, services (customers) and websites;
• Refine our correspondence (among others) regarding deliveries and refunds;
• Send information, offers and promotions based on your interests and your clicking and browsing behavior;
• Respond to questions asked, for example, on the website;
• Provide news and information about Sanfo. , new products and services;
• Be able to provide the client with a personal account on our website;
• To allow you to log in with our social media accounts;
• Research on the level of satisfaction of customers, business partners or others; and
• Internal analysis for research (consumer) purposes.

We may analyze your personal information to create a profile of your interests and preferences so that we can tailor and target our communications in a manner that is timely and relevant to you. We may use additional information about you when it is available from external sources to help us do this effectively. This allows us to be more focused, efficient and cost effective with our resources and also to reduce the risk that an individual will receive information that they might find inappropriate or irrelevant. For this purpose, we process your personal data on the basis of our legitimate interests.

We may also use data about your use of our website to prevent or detect fraud, abuse and unlawful use, and to comply with court rulings, government requests or applicable laws.

THIRD PARTIES

Your personal data may be transferred within the Business Conviction group and shared with companies working under the brand Sanfo. . This information may be exchanged to allow us to have a complete overview of your information within the Business Conviction group and for administrative purposes.

We may share your personal data with the following third party service providers, who process personal data on behalf of Business Conviction Group

1. News agencies and technical suppliers for physical and digital direct marketing distribution and product promotion Sanfo. .
2. Companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers linked to the delivery of your order, payment service providers for your payment,
3. Debt Collection Agencies,
4. Research and analysis agencies for our internal data analysis.

BROWSER SESSIONS AND IP ADDRESS

We use the IP address of your computer. This IP address is a number automatically assigned to your computer during a browsing session. Your computer's IP address can be used to see how websites are used and to prepare for analyzes.

COOKIES

As stated in our website cookie banner, Sanfo. uses different types of cookies on our website. In this section, we explain what cookies are, what they are used for and how you can adjust your browser settings to accept or decline cookies.

Authorization

In accordance with European legislation, you must allow the use of cookies. This cookie policy explains what these cookies are. You can accept our cookies in two ways: by closing the cookie notification you see on your first visit, or by simply continuing on our website.

You continue on our website (and thereby agree to the placement of all cookies) by clicking on any part of the web pages of Sanfo. (except for opening this cookie policy) or by browsing other pages of the website of Sanfo.

What are cookies ?

A cookie is a small text file placed on your computer when you visit a website. The information is saved in this text file. This information may be read by the website or by third parties on a subsequent visit. Some cookies are necessary for the site to function properly. Other cookies are used to increase the usability of the site for visitors or to display targeted advertisements on, for example, our social media channels. JavaScript is a program placed on and executed by user's devices. Running this program allows Sanfo. establish the location of the visitor and the actions he takes. This allows Sanfo. to better understand the behavior of its visitors.

Deletion or deactivation of cookies

You can disable JavaScript and cookies. However, you should be aware that our website will not perform optimally. The methods to disable or delete cookies are listed here:

• Chromium
• Firefox
• Internet Explorer
• Edge
• Safari (iOS)
• Safari (macOS)

What types of cookies are used by Sanfo. and what are they for?

The cookies used by Sanfo. can be divided into different categories:

Functional cookies

This category of cookies is necessary for the site to function properly. They ensure, for example, that information from one page is carried over to the next. This means that you don't have to fill in the same information over and over. These cookies also ensure that certain preferences you have specified for the use of the website (such as language settings) are retained. Your prior consent is not required for the use of these cookies.

Analytical cookies

These cookies are necessary to best align our website with the wishes of our users, by determining how our visitors use our website. We use Hodjar, Google Analytics, Audiences GA, Pinterest Conversion Tracker, and AB Tasty. Hodjar keeps track of where you click on our sites. This means that we can optimize these pages to display the most relevant information in the best places. With Google Analytics, we measure how you use our website and how you found us. We use this information to improve our site. We first test changes to our sites using AB Tasty. For further details on the cookies placed by these parties and the data that may be collected, we refer below to the statements of these parties. Your consent is not required for the use of these cookies.

Marketing cookies

With Google Analytics, Adwords, YouTube and Adroll cookies, we measure your use of the website Sanfo. . We use this information to help you choose the right product for you and to present you with product offers that may be of interest to you in remarketing campaigns. We use Facebook and Instagram cookies to see the products you are viewing. This allows us to show you relevant ads on Facebook and Instagram.

For further details on the cookies placed by these parties and the data that may be collected, we refer below to the statements of these parties. Your consent is required for the use of these cookies: Google, Facebook & Instagram and Adroll.

Social media cookies (plugins)

You can share the content of our website with social media partners using buttons. For more details on the cookies placed by these parties on social networks when you click on the buttons, we refer to the statements of these parties. Your consent is required for the use of these cookies: Facebook, Instagram and Pinterest.

Changes to the cookie policy

From time to time, we may change this cookie policy without notifying you, for example because the website or cookie policy has changed. Changes will take effect immediately upon posting to the website. We therefore advise you to regularly consult our cookie policy in order to stay informed of any changes and, if you wish, to modify the settings. By continuing to use this website, you agree to any changes to the cookie policy.

Stop cookies?

If you do not want us to use cookies, you can easily stop them. In addition, you can activate your notifications to know when cookies are being used. For this you will have to adopt the appropriate settings on your browser.

YOUR RIGHTS; WITHDRAWAL, ACCESS, CORRECTION AND WITHDRAWAL

You have the right to obtain free information on the data stored concerning your person and, where appropriate, to correct, restrict processing, activate portability or delete this data. If you have any questions about how we collect, process or use your personal data, wish to obtain secure information, correct, block or delete your data, or withdraw your given consents, or unsubscribe from any particular data use, please send: an email using the specified email address contact@sanfo.fr.

You can also lodge a complaint with the supervisory authority responsible for data protection if you believe that we have not respected your rights.

E-MAIL ADVERTISING: SUBSCRIBE AND RIGHT TO OBJECT

Email advertising if you have not subscribed to the newsletter and have the right to unsubscribe.

If we receive your email address in connection with the sale of a product or service and you have not opted out, we reserve the right to send you regular email offers for products. from our range similar to those you have already purchased. This serves the protection of our legitimate interests in promoting and advertising our products to our customers which are paramount in the process of balancing of interests.

You can unsubscribe from this use of your email address at any time by sending a message to the contact option specified below or by using the unsubscribe link contained in the advertisement email, at no cost. other than the cost of the transfer calculated at the base. Rates.

Email advertising if you subscribe to the newsletter.

If you subscribe to our newsletter, we will regularly send you our newsletter by e-mail, on the basis of your consent, using the data required or that you have communicated separately for this purpose.

You can unsubscribe from the newsletter service at any time. To do this, you can send a message to the contact option specified below or use the newsletter unsubscribe link. In the event of unsubscription, we will delete your e-mail address, unless you have expressly consented to the use of your data or we reserve the right to use your personal data within the limits and according to the terms and conditions prescribed by law, which we inform you of in this notice.

PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA

We use a variety of security measures, including encryption of account passwords and authentication tools, to keep your personal data secure. Your personal data is contained in secure networks and can only be accessed by a limited number of people with special access rights to these systems.

Personal customer data that we collect, generate and process in connection with our website will be stored in France and may subsequently be retained for processing in the United Kingdom and Ireland.

Unsubscribe (to newsletters)

We will send you information about Sanfo. , on our products, identical or similar to those you ordered, and / or on any other information that we consider useful. If you no longer wish to receive information about Sanfo. at any time, you can follow the unsubscribe instructions included in every marketing email you receive from Sanfo.

DATA PROTECTION AUTHORITY

We will be happy to help you with any complaints you may have regarding the processing of your personal data. However, please note that you also have the right to lodge a complaint with the data protection authority if you believe that we are not complying with applicable privacy laws.

ADJUSTMENTS TO THIS PRIVACY STATEMENT

The type of personal data we need and the purposes for which we need it may change over time. Therefore, we reserve the right to change our privacy statement at any time. The most recent version of this privacy statement is posted on our website and will apply as soon as it is posted on our website.

If you have any further questions regarding our privacy statement, please contact us using the information set out above under "Contact".

SAFETY WARNING

Remember that submitting information over the Internet is never completely secure. We cannot guarantee the security of any information in transit over the Internet, and any such communication is at your own risk. All we can do is use all reasonable efforts to protect your personal data and maintain a reliable and secure environment for the use of your personal data. It is advisable to close your browser after the user session has ended to prevent other people from accessing your personal data if you are using a shared computer or a computer in a public place.

This privacy statement was last amended on 04 June 2020.